Privacy Policy

Infi Loop Pvt. Ltd. (Reg. No. 355475/81/82)., having its principal place of business at Kathmandu-32, Koteshwor, Kathmandu (hereinafter referred to as "we, us or us") is a software development and IT outsourcing company based in Kathmandu, Nepal, operating the website infiloop.co. This Privacy Policy explains what happens to the personal information you share with us when you visit our website, subscribe to our newsletter, contact us, apply for a job or engage our services.

Information you give us directly:

• Name, email address, phone number and project details when you fill out a contact form, request a demo or consultation, or write to us.
• Subscription details when you join The Loop Intelligence newsletter.
• Job application details, including your CV, when you apply for a role.

Information collected automatically:

• IP address, browser type, device information and pages visited, through cookies and analytics tools.

Information processed for clients:

When a client uses one of our products, such as Consultancy Management System, School Management Software or AbroUni, the client’s students, staff, parents or customers enter their own personal information into the system. For this data, the client decides why and how it is used, and we process it on the client’s instructions. The client’s agreement with us sets out these roles.

We use personal information to:

• respond to your enquiries and provide quotes;
• deliver and improve our services and products;
• send newsletters and updates you have opted into;
• process job applications;
• understand how our website is used;
• comply with legal obligations.

We do not sell, rent or trade your personal information to third parties.

We share personal information only with service providers that help us run the website and our services, and only to the extent they need it. Each provider must protect the information and use it only for the service they provide to us. We may also disclose information where the law requires it.

Our website uses cookies in three groups:

• Essential: needed for the site to work, such as remembering your cookie choice. These cannot be turned off.
• Analytics: Help us understand website traffic, visitor interactions, and overall site performance so we can continuously improve your user experience (e.g., using Google Analytics to distinguish visitors and maintain session state).
• Marketing: Used to measure the effectiveness of our advertising campaigns and deliver relevant content across platforms (e.g., Meta Pixel cookies like `_fbp`)

You can manage your non-essential cookie preferences at any time using the Cookie Settings link or through your browser settings. Blocking certain cookies may impact your overall experience on the site.

Some of our service providers store data outside Nepal. Where we transfer information across borders, we ensure the receiving provider protects it adequately.

We use reasonable technical and organisational measures to protect personal information, including access controls, encrypted connections (HTTPS) and limited staff access. No system is completely secure, so we cannot guarantee absolute security.

If we become aware of a data breach that is likely to harm you, we will tell you and the relevant authority as the law requires.

We keep personal information only for as long as it is needed for the purpose it was collected for, unless the law requires longer.

• Contact and enquiry details: 5 years after the last contact
• Newsletter subscriptions: until you unsubscribe
• Job applications: 2 years after the decision
• Client data in our products: for the duration of the client’s agreement, then returned or deleted as the agreement says
• Analytics data: 2 years period

Newsletter subscribers can unsubscribe at any time using the link in every email.

You have the right to access, correct or request deletion of the personal information we hold about you, and to object to or restrict certain processing. You can also withdraw consent you have given, for example to receive the newsletter.

To exercise these rights, contact us using the details below. We will respond within 15 days.

Our website is not aimed at children under 16. AbroUni is designed for students, some of whom may be under 18. Where a client uses AbroUni or another product with minors, the client must have the lawful basis and consent required for that use, and must tell us so.

If you have questions about this Privacy Policy, or want to exercise your rights, contact us at:

Email: info@infiloop.co
Phone: +977 9763684011 (Nepal) or +61 8 7094 3232 (Australia)
Office Address: Nayabazar-16, Kathmandu, Nepal

We may update this policy from time to time. The latest version will always be posted on this page, with the effective date at the top.