01.
Customer Platform
Online booking and delivery tracking
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Case Study
LoopX
Enterprise Workflow & Client Operations Platform
Designed with those people in mind, LoopX is a route-based delivery platform that lets you take advantage of the benefits of moving bulky goods without all of the hassle usually associated with traditional removalist services. Rather than have each delivery individually arranged, LoopX runs on set daily routes and delivery windows and sets out the price before hand letting you do everything online.
Live Demo
Web Application
Desktop & Browser
Admin Web App
Desktop & Browser
Customer Web App
Desktop & Browser
Driver Web App
Desktop & Browser
Client
LoopX Inc.
Industry
Enterprise Saas / Operations
Services
Full-Cycle Engineering, UI/UX Architecture, Cloud Infrastructure
Platform
Web Application (Desktop & Mobile Responsiveness)
Year
2026
Project OverviewUnderstanding the
Understanding the
project.
We were approached by LoopX who had some great ideas about how they can structure their process for removalists to be more predictable.
There were several big pain points that needed to be addressed. First, the client ensured that customers could get rid of smaller sized goods without paying an exorbitant amount of money for a job that might take 20 minutes instead of a whole day. Secondly, to eliminate this convoluted way people have to manually book removals right now. Finally, set a delivery loop based on time, allowing users to know when things will arrive.
The ChallengeThe problem we set
The problem we set
out to solve.
The problem we set out to solve.
01
Small jobs can become expensive
Customers planning to move one or two items end up paying an exorbitant amount compared to the size of their move. Others often treat a small removal as an individual job, even when the customer does not need an entire truck or a full removal service.
02
Too much manual coordination
It should not take a series of emails and phone calls to move one single thing. They will have to talk to the removalists, tell them what needs to be moved, wait for a price estimate, answer back, and wait as the company gets in touch with the driver.
03
Uncertain pricing
The conventional way of delivery may include quotations and changing prices, making it difficult for the clients to predict the cost before hand.
04
Limited visibility
In the absence of an interconnected system in digital format, customers lack knowledge about the status of their deliveries and bookings.
Our SolutionA solution built around
A solution built around
the challenge.
A solution built around the challenge The truck travels on a pre-planned repetitive pattern which is almost the same as a public transport route. The customers schedule their deliveries for the available time on the said route.
01
Fixed-loop delivery
The trucks move along predefined routes that recur on specific days.
02
Online self-service booking
Customers are able to make their bookings without having to go through extensive back and forth tedious discussions.
03
Fixed, upfront pricing
Instead of having to negotiate their prices, clients get quoted prices according to pre-defined category of items.
04
Connected delivery management
Customer, driver, and administration have been linked together by means of specific digital interfaces.
05
Live visibility
The system gives live truck tracking to make the process of delivery transparent.
Our ProcessHow we brought it
How we brought it
to life.
Discovery & Operational Understanding
1
The client’s removalist idea was firstly converted into a digital workflow, comprehending interaction between routes, booking, customers, drivers, pricing, and delivery processes.
Digital Booking Experience
2
A customer-driven booking process was created to allow customers to pick up items, provide pickup and delivery addresses, add pictures, and make payments.
Route-Based Delivery System
3
Our platform was created based on LoopX's central idea of operations, the process of regular repeating routes.
Connected Customer & Driver Experience
4
The existence of dedicated portals ensures that different users can communicate within the same delivery ecosystem but have the necessary information according to their role.
Live Tracking & Delivery Visibility
5
Real time truck visibility helps to bridge the gap between the physical and digital delivery process.
What We DeliveredFrom concept to a
From concept to a
working solution.
02.
Driver Platform
Access for the driver to the deliveries and related information.
03.
Admin System
Centralized management of customers, bookings, routes, and drivers.
04.
Route & Tracking System
Matches the booked route with vehicle real-time tracking.
05.
Automated Workflow
Reduces the need for manual communication between customers, company, and drivers.
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